Salesforce Administrator

The Salesforce Administrator must be able to perform the following essential duties and functions:

• Reviews and understands general organization needs and context for development projects

• Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests

• Implements enhancements and rolls out new features to Salesforce.com

• Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used

• Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules

• Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added

• Handles management between development sandboxes and production Salesforce.com environment

• Works directly with stakeholders and internal and external developers to plan and implement solutions

• Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows

• Serves as a subject matter expert (SME) for Salesforce.com

• Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base

• Develops reports, dashboards, and processes to continuously monitor data quality and integrity

• Assists with “train-the-trainer” program, training people in the use of Salesforce.com.

• Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows

Education and Experience:

• Bachelor’s Degree or equivalent related experience in business or technology

• 2 or 4 years as a Salesforce.com administrator

• Two or more years working with business teams on data migration and cleanup

• One or more years of project management

• Strong understanding of Salesforce.com best practices and functionality

• Proven experience developing Salesforce.com enhancements to support core business processes

• Experience with Appexchange and Salesforce-to-Salesforce transfers

• Python and HTML experience strongly desired

• Excellent technical, business, and people skills

• Provide high quality support via both telephone and email

• Well organized and flexible to meet continuously changing priorities and challenges

• Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus

• Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC

• Excellent project management skills with a sense of urgency

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude

• Creative and analytical thinker with strong problem-solving skills

• Excellent interpersonal and communication skills

• Experience working with sandbox and production environments to manage/test functional or process changes

• Demonstrated ability to provide instruction to audiences of varying technical backgrounds

• Passionate about solving challenges by leveraging database and technology solutions