We are looking for a proactive Dispatch Support Specialist to provide essential operational assistance to our US-based dispatch team, managing day-to-day administrative and logistical tasks that help optimize load procurement and keep our fleet and drivers running efficiently.
Daily Operations
- Conduct check-ins with drivers twice daily to ensure schedule adherence.
- Coordinate and verify the timing of pickups and deliveries to support driver needs.
- Manage incoming calls on the primary line, routing inquiries and providing accurate status updates.
- Monitor and respond to email inquiries regarding shipment status in a professional and timely manner.
- Maintain real-time data integrity within the TMS, load boards, and other tracking platforms.
Additional Support Duties at the Direction of US Dispatch Team
- Maintain communication with shippers to confirm the accuracy of orders and gather the paperwork needed for proper fulfillment.
- Generate orders within the TMS and assist with appropriate driver assignments.
- Design navigation guides and transit routing maps to support drivers on their trips.
- Help secure specific load bookings under the direction and oversight of the US dispatch crew.
