We are seeking a detail-oriented and proactive Operations Specialist Jr to join our logistics team.. The ideal candidate is analytical, coachable, and naturally curious, with strong proficiency in Excel and data analysis tools, and familiarity with freight management systems.
Key Responsibilities:
- Manage FTL shipments to ensure efficient transportation.
- Coordinate pickups and deliveries with carriers and clients.
- Actively track shipments and provide status updates.
- Update TMS systems with accurate shipment information.
- Establish and maintain direct phone contact with existing drivers and owner-operators.
- Engage with carriers from our database to ensure clear communication and seamless operations.
- Track and trace loads in real-time using state-of-the-art transportation software.
- Manage complex customer situations promptly and professionally.
- Collaborate with internal teams to improve operational processes and service quality.
- Stay updated on transportation procedures, industry best practices, and regulatory changes.
