We are seeking an experienced Senior Logistics Coordinator to manage end-to-end freight operations, carrier relationships, and customer service, working closely with the owner as an integral part of day-to-day operations.
Core Responsibilities:
Freight & Shipment Management:
- Coordinate freight movements from pickup through final delivery.
- Manage multiple active shipments and priorities simultaneously.
- Dispatch and communicate with carriers and drivers.
- Track and trace shipments proactively as needed.
- Confirm pickup and delivery details and maintain accurate shipment information.
- Identify potential service failures before they become larger problems.
- Provide timely and professional shipment updates.
- Escalate critical issues appropriately while bringing potential solutions to the conversation.
Carrier Management & Negotiation:
- Source and communicate with qualified carriers.
- Negotiate rates confidently while protecting service quality and company margins.
- Build productive carrier relationships.
- Evaluate carrier reliability, communication, and service performance.
- Handle challenging conversations professionally and respectfully.
- Think beyond simply “covering the load” and consider the overall customer and business impact.
Customer Service:
- Communicate professionally and pleasantly with customers.
- Understand customer expectations and priorities.
- Provide proactive updates rather than waiting for customers to request information.
- Help resolve service issues calmly and effectively.
- Protect the customer’s experience while balancing operational realities.
Operational Support:
- Assist with quotes and pricing.
- Review shipment details and documentation.
- Support invoicing or documentation follow-up.
- Maintain accurate records within company systems.
- Help improve workflows and operating procedures.
- Identify inefficiencies and recommend solutions.
- Support the owner with operational priorities as needed.
