We are seeking a detail-oriented and proactive Junior Operations Specialist to support our U.S.-based trucking and drayage operations. This role is responsible for managing direct transportation operations, ensuring accurate load entry, real-time and timely client communication, and complete billing documentation.
Key Responsibilities:
- Dispatching shipments to carrier partners via TMS (API/EDI), internet website, or phone.
- Perform daily “In Transit” audits for delays and issues, and communicate status updates to customers.
- Confirm carrier pickups and coordinate follow-up on missed or delayed pickups.
- Assist in researching billing issues related to duplicate/incorrect TMS information or other errors causing billing discrepancies.
- Take inbound communications (calls/emails) from customers or vendors to resolve customer service issues related to quoting, booking, dispatching, tracking, and managing pickups and deliveries including the shared UFPT Operations inbox and incoming customer phone calls — ensuring timely response, follow-up, and resolution of operational inquiries.
- Perform a backup role for quoting transportation services to customers.
- Assist with various other administrative and clerical duties as part of the Operations Team and in collaboration with other departments as needed.
- Maintain accurate shipment documentation, operational notes, and communication history within the TMS.
- Coordinate and obtain premium transportation services, including volume, trade-show, expedited, white glove, recovery, and time-critical shipments as needed.
- Coordinate delivery appointments and communicate scheduling updates with customers and carrier partners.
- Coordinate carrier changes when operational, pricing, capacity, or service requirements warrant an alternate transportation solution.
- Communicate directly with carrier terminals and National Account Managers to resolve shipment exceptions and service issues.
- Escalate operational issues, customer concerns, service failures, pricing exceptions, and other matters requiring strategic account management to the Account Manager, as appropriate.
- Protect organization reputation by keeping sensitive data confidential.
