We are seeking a detail-oriented and proactive Junior Operations Specialist to support our U.S.-based trucking and drayage operations. This role is responsible for managing direct transportation operations, ensuring accurate load entry, real-time and timely client communication, and complete billing documentation.
Key Responsibilities:
- Dispatching shipments to carrier partners via TMS (API/EDI), internet website, or phone.
- Perform daily “In Transit” audits for delays and issues, and communicate status updates to customers.
- Confirm carrier pickups and coordinate follow-up on missed or delayed pickups.
- Assist in researching billing issues related to duplicate/incorrect TMS information or other errors causing billing discrepancies.
- Take inbound communications (calls/emails) from customers or vendors to resolve customer service issues related to quoting, booking, dispatching, tracking, and managing pickups and deliveries — including the shared UFPT Operations inbox and incoming customer phone calls — ensuring timely response, follow-up, and resolution of operational inquiries.
- Perform a backup role for quoting transportation services to customers.
- Assist with various other administrative and clerical duties as part of the Operations Team and in collaboration with other departments as needed.
- Maintain accurate shipment documentation, operational notes, and communication history within the TMS.
- Coordinate and obtain premium transportation services, including volume, trade-show, expedited, white glove, recovery, and time-critical shipments as needed.
- Coordinate delivery appointments and communicate scheduling updates with customers and carrier partners.
- Coordinate carrier changes when operational, pricing, capacity, or service requirements warrant an alternate transportation solution.
- Communicate directly with carrier terminals and National Account Managers to resolve shipment exceptions and service issues.
- Escalate operational issues, customer concerns, service failures, pricing exceptions, and other matters requiring strategic account management to the Account Manager, as appropriate.
- Protect organization reputation by keeping sensitive data confidential.
