GLT is a Third-Party Logistics Company founded in Miami, Florida in 2002. Guided by our higher purpose, Lighting the Road, we provide guidance, clarity, and support to help our customers navigate complex situations. We simplify challenges, turn obstacles into opportunities, and enable informed decisions that drive progress with ease, safety, and focus.
We live our Core Values: We Are Customer Obsessed, We Commit, We Communicate Effectively, We Are Flexible, We Are Happy & Passionate, and We Are Team Players, ensuring every action builds trust, delivers value, and creates lasting impact.
As a member of our team, you can enjoy many benefits:
- Remote work.
- Healthy work-life balance.
- Paid time off.
- Team member recognition and rewards program.
- Access to career development opportunities.
- Partnerships and discounts with multiple brands.
- Inclusive and supportive work environment.
As an LTL Customer Service Specialist, you will:
- Provide timely and professional customer support throughout the LTL shipment lifecycle.
- Keep customers informed about shipment status, delivery updates, and potential delays while offering appropriate solutions.
- Maintain accurate shipment information, including dates, costs, and reference numbers in internal systems.
- Review shipping documentation, including Bills of Lading (BOLs), labels, and delivery documents.
- Support the Sales team by providing shipment information and customer assistance.
- Resolve billing discrepancies in collaboration with the Disputes team.
- Process shipment requests, including quotations, address verification, and shipment references.
- Deliver an exceptional customer experience through proactive communication and attention to detail.
