Customer Service Representative Drayage

Customer Service Representative (Drayage)

🚛 WE’RE HIRING | Customer Service Representative (Drayage)

📍 Location: Barranquilla, Colombia
🏢 Work Model: On-site
🕖 Schedule: 7:00 AM – 4:00 PM EST

Are you experienced in drayage operations and customer service, with a strong understanding of container tracking and U.S. port procedures? This opportunity could be for you!

We’re looking for a proactive, detail-oriented professional who understands the full drayage process, can independently track container movements, interpret operational documentation, monitor critical deadlines, and keep customers informed throughout the shipment lifecycle.

Key Responsibilities

• Track containers throughout the entire drayage process, from vessel arrival and port availability through pickup, delivery, and empty return.
• Monitor container status using port and terminal systems and provide proactive updates to customers.
• Understand and review TIRs/EIRs (Equipment Interchange Receipts), gate tickets, and other documents generated when containers enter or exit ports and terminals.
• Verify container information, gate-in/gate-out activity, pickup and return status, and relevant timestamps.
• Monitor Last Free Day (LFD), demurrage, detention, storage, and appointment deadlines to help prevent additional charges.
• Coordinate with dispatchers and drivers regarding container availability, appointments, pickups, deliveries, and empty returns.
• Schedule and monitor port, terminal, and warehouse appointments when required.
• Communicate delays, holds, port issues, appointment changes, or other exceptions proactively to customers.
• Maintain accurate shipment information and notes in the company’s TMS or tracking systems.
• Respond to customer questions and resolve operational issues quickly and professionally.

Requirements

• 1+ year of experience in drayage, intermodal transportation, or container logistics.
• Previous experience tracking containers through U.S. ports and terminals.
• Must understand the container lifecycle in drayage, including vessel arrival, availability, appointments, gate-out, delivery, empty return, and gate-in.
• Knowledge of TIR/EIR documentation, gate tickets, container tracking, and port/terminal systems.
• Understanding of Last Free Day, demurrage, detention, storage, and empty return requirements.
• Experience communicating with customers, dispatchers, drivers, terminals, warehouses, and steamship lines.
• Excellent written and verbal English.
• Strong attention to detail and organizational skills.
• Ability to manage multiple containers and shipments simultaneously.
• Experience with TMS platforms and container tracking systems is a plus.

Ideal Candidate
We are looking for someone who already understands how drayage operations work and can identify where a container is in the process without depending entirely on the dispatcher.
The ideal candidate knows how to track containers, interpret TIRs/EIRs and gate tickets, monitor important deadlines, and proactively communicate with customers when something changes or could impact their shipment.

📩 Interested in this opportunity? Apply through the link below!

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