Account Executive
Responsibilities
- Attend and respond in a timely manner to all incoming client calls and emails
- Proactively reach out to clients via their preferred contact method with status updates on their invoice purchases, Notify
clients as early as possible of any verification delays
- Review client requests outside of the normal operational process and find solutions for each case, escalating as
necessary for the decision making while talking 100% ownership over the decision delivery to the client
- Explain thoroughly and clearly all policies, procedures and account information to the client and provide continuous
client training to achieve a smoother funding process for the client
- Resolve all client issues and complaints in a manner that generates the world class customer service while minimizing
risk to the organization
- Ensure all invoices for purchase in a given day are purchased within the given time limit and review all held invoices to
ensure that they should be on hold, Review held invoices daily making sure that all verification follow up is up to date
and the client is fully informed at all times
- Review the daily portfolio analysis reports and follow up with clients daily with relevant account information
- Support collections efforts to keep the aging accurate and get all invoices paid.
- Follow-up on all workout accounts to reduce risk of losses to zero, taking action with collections, the client, brokers,
shippers and receivers as necessary
- Maintain accurate information on a client account in all systems used and maintain accurate, public client funding
instructions. Include accurate no-buys on relationship and client level.
- Maintain events on client account, taking action to resolve compliance issues as necessary
- Perform analysis to decide if each purchase is safe to be done (including credit and insurance validation, possible double
purchases, concentration client/broker, exceptions)
- Follow up on all invoices left pending for review for AE and communicate with the broker on invoices that have not been
verified as is necessary due to client request or time constraints
- Observe and comply with special purchase terms including those for full recourse and direct shippers.
- Manage clients’ reserve accounts according to the risk present (full recourse purchases, loads purchased with damages,
etc). When recurring negative reserves, make program change recommendations to minimize future risks.
- Report weekly on open fuel advances, negative reserves, inactive clients/workout risk position, claims, concentration, past
due originals, poor quality copies, late originals fees, AE exceptions, Unapplied Cash account
- Review full recourse and non-funded invoice reports daily and take appropriate actions
- Cover additional accounts as necessary
- Complete any and all one-time or recurrent tasks as required for successful execution of the AE the position and/or as
assigned by role supervisor.
