Flash Charger Operation & Maintenance Specialist

This position will play a key role in ensuring the availability, reliability, and operational performance of BYD Flash Charging stations, acting as a link between the charging backend platform, users, dealers, station operators, local teams, and BYD Headquarters technical teams.

The role will be responsible for monitoring charging stations and equipment, analyzing system alerts and technical issues, coordinating troubleshooting, supporting new station launches, and following issues through to final resolution.

The ideal candidate is a technology-oriented and analytical professional with strong troubleshooting skills, excellent follow-up, and an interest in digital platforms, connected devices, software, and new energy technologies.

Key Responsibilities
Manage the daily operation and technical support of BYD Flash Charging stations in Mexico after station launch.
Monitor the Flash Charging backend management platform, including:
Online status
Equipment operating status
System abnormalities
Technical alerts
Monitor data connectivity and communication between charging equipment and the backend platform.
Support users with issues related to Flash Charging equipment, the BYD App, and charging-related functions.
Perform initial analysis, classification, and troubleshooting of issues involving:
Backend systems
Mobile applications
Charging equipment
Digital platforms
Communication interfaces
Escalate unresolved technical issues to BYD HQ R&D, IT, App, Equipment, and Technical teams, following up until final resolution.
Support backend configuration, including:
User accounts and permissions
Station information
Equipment information
System settings
Other operational configurations
Support the launch of new Flash Charging stations by performing:
System connectivity checks
Backend configuration
Basic functional testing
Operational validation
Maintain detailed issue logs for stations, equipment, systems, and users.
Follow up on open issues and ensure proper closure and documentation.
Collect feedback from dealers, station operators, and end users.
Identify recurring technical and operational issues and provide recommendations for improvements to systems, Apps, and charging equipment.
Coordinate with dealers, site operators, infrastructure teams, HQ technical teams, and third-party suppliers to resolve operational issues.
Prepare regular reports covering:
Station operations
Equipment online status
System abnormalities
Technical incidents
Issue resolution
Conduct on-site inspections and provide technical coordination when required.
Support continuous improvement of Flash Charging operations and user experience.

Education

Bachelor's degree or above in:

Computer Science
Software Engineering
Information Technology
Information Systems
Telecommunications Engineering
Electronic Engineering
Automation
Industrial Engineering
Or a related field

Academic or project experience involving digital platforms, IoT, smart devices, mobile applications, or backend systems is preferred.

Experience
2+ years of professional experience in areas such as:
System Operations
Technical Support
IT Support
After-Sales Technical Support
IoT Device Operations
Digital Product Operations
Experience with backend management systems, Apps, IoT devices, smart hardware, or connected devices is preferred.
Experience in any of the following industries is a plus:
New Energy Vehicles
EV Charging
Energy
Smart Hardware
Automotive Connectivity
Digital Products
Experience handling user issues, system abnormalities, equipment issues, and cross-functional technical problems.
Experience working with R&D, IT, software, or technical teams on issue diagnosis and troubleshooting.
Professional equipment repair or construction experience is not required; however, basic technical understanding and strong learning ability are expected.
Technical Skills
Proficiency in Microsoft Office, particularly:
Excel
PowerPoint
Word
Outlook
Good understanding of internet platforms, backend management systems, mobile applications, and digital products.
Ability to quickly learn and operate new backend and equipment management platforms.
Basic data analysis skills and ability to use:
Backend data
System logs
Equipment status information
Operational reports
to support troubleshooting and issue analysis.
Basic knowledge of APIs, servers, network communication, databases, or system interfaces is preferred.
Experience with any of the following is a plus:
CRM systems
IoT platforms
Device management systems
Charging management platforms
Connected-device platforms
Digital product platforms
Core Competencies
Strong logical thinking and problem-solving skills.
Strong analytical and troubleshooting capabilities.
Genuine interest in systems, software, digital products, and connected technologies.
Strong learning agility and ability to quickly understand new technologies and platforms.
High level of responsibility and ownership.
Strong execution capability and commitment to issue closure.
Excellent follow-up skills, with the ability to remain engaged with an issue until final resolution.
Strong communication skills and ability to clearly describe, reproduce, document, and report technical issues.
Strong cross-functional coordination skills when working with:
HQ teams
Local teams
Dealers
Station operators
Suppliers
Technical teams
Ability to work in a fast-paced environment and manage multiple operational issues simultaneously.
Strong awareness of user experience and service quality.
Willingness to provide on-site support and travel throughout Mexico when required.
Language
English: Fluent / Professional working proficiency.
Ability to use English as a working language when communicating with BYD Headquarters and international technical teams.