We are seeking an Automotive Technical Support Analyst to provide technical assistance and troubleshooting support for vehicle-related issues, ensuring timely resolution and high levels of customer and dealer satisfaction. This role will serve as a key liaison between dealerships, service teams, and internal departments to support product performance and continuous improvement initiatives.
Key Responsibilities
Provide technical support to dealerships and service centers regarding vehicle diagnostics and repairs.
Analyze and resolve technical cases related to mechanical, electrical, and electronic systems.
Support root cause analysis and corrective action implementation.
Review technical reports and escalate complex cases when necessary.
Assist in the development of technical documentation, service bulletins, and troubleshooting guides.
Collaborate with Aftersales, Quality, Engineering, and Warranty teams to improve product performance.
Monitor recurring issues and prepare technical analysis reports.