You will be responsible for managing and optimizing pricing requests from both US-based customers and international agents. The primary objective is to deliver timely, accurate, and competitive quotes while safeguarding department and company profitability.
This role requires a proactive professional with exceptional customer service skills, the ability to build and maintain strong supplier relationships, and a collaborative mindset to work seamlessly with cross-functional teams to balance healthy margins with winning new business.
Responsibilities & Duties
- Quote Management: Respond to daily pricing requests (RFQs) from US-based clients and international agents, ensuring accuracy, competitiveness, and alignment with company profitability goals.
- Supplier Relations: Develop, nurture, and maintain robust relationships with carriers, vendors, and suppliers to secure competitive rates and ensure high service levels.
- Cross-Functional Collaboration: Partner closely with operations, sales, and other internal departments to align pricing strategies, balance margins, and maximize business win rates.
- Customer Experience: Deliver outstanding, proactive customer service throughout the entire quoting process to foster long-term loyalty with both clients and partners.
Team & Administrative Support
- Team Coverage: Collaborate actively with the pricing team, providing coverage and assisting with quote responses during peak volumes or team PTO.
- Risk & Claims Management: Assist in handling claims and cargo insurance processes as required by operations.
