Billing Specialist Jr

Talento is looking for an Accessorial Specialist to support a U.S. transportation and logistics client. This role maintains strong customer relationships, collects accessorial charges, and makes sure every charge is uploaded to customer websites with the correct documentation. The specialist also keeps accurate records of customer interactions and prepares daily reports for sales and companywide reporting. The ideal candidate is detail oriented, comfortable with data entry and Excel, and brings strong customer service and communication skills.

Description:

• Maintain relationships with customers.
• Prepare daily reports for sales and companywide reporting.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Collect accessorial charges by performing activities such as requesting money and adjusting bills.
• Ensure charges are uploaded to customer websites and the correct documentation is attached.
• Refer unresolved customer charges to designated departments for further investigation.
• Other duties as assigned.

Requirements :

• High School Diploma or equivalent; required.
• 1+ year of experience in data entry.
• Transportation and logistics experience; a plus.
• AS400 experience; a plus.
• Knowledge of Microsoft Office Suite and Windows.
• Ability to learn and use proprietary software.
• Strong customer service and communication skills.
• Advanced Excel (knowledge of HLOOKUP, VLOOKUP, and Pivot Tables).
• Advanced PowerPoint.
• Knowledge of the transportation industry.
• Organizational skills, attention to detail, multitasking, and proofreading skills.
• Willingness to work in a team environment.
• Problem solving and research skills.