Admin & Customer Service Associate - MDH

About Us:

We are hiring for a Maryland-based home remodeling company specializing in kitchen and bathroom remodels, full renovations and concrete work. Our team is committed to quality workmanship and excellent customer experience.

Salary: USD 1000 - USD 1200 (monthly)

Tasks:

• Client intake through inbound calls and inquiries for gathering project details from new leads.
• Update and maintain the CRM with accurate information.
• Set appointments and manage calendars for estimates, site visits, and team meetings.
• Support the Project Managers with daily project coordination.
• Serve as the liaison between clients and the Project Manager.
• Perform quality control checks on projects and flag issues.
• Purchase materials and supplies as needed for projects.
• Provide field support by coordinating with on-site crews as needed.
• Handle general administrative tasks to free up management for construction and sales.

Setting: 100% Remote

Schedule: Monday to Friday - 8 am to 5 pm EST

Qualifications:

• 2-3 years of experience in an admin, operations, or client intake role
• Real estate experience highly preferred
• Native or near-native English fluency (high C2)
• Hiring candidates based in Peru
• High-speed wired internet (200 Mbps minimum)
• Windows 10/11 or Mac, minimum 8GB RAM, i5 or equivalent

Skills:

• Excellent phone etiquette with a warm, professional tone
• Hands-on experience with CRM tools and RingCentral (VoIP phones)
• Strong organization, time management, and calendar coordination
• Clear written and verbal communication in client-facing settings
• Detail-oriented, proactive, and reliable with follow-through