Account Coordinator

The Sr. Account Coordinator (Offshore) provides essential operational and administrative support to the Account Leadership team, ensuring flawless execution of client priorities and internal processes on assigned accounts. This person should uphold agency standards through diligent adherence to internal workflows, preparation of client-facing materials, tracking production budgets, and deliverables tracking as part of campaign management. Working independently with clear direction, the Sr. Account Coordinator effectively manages multiple concurrent tasks and escalates challenges appropriately to account leads and internal teams.

Account Support & Client Intelligence

Lead production planning logistics and coordinate communication with internal teams.
Establish and maintain project timelines and key milestones.
Identify scheduling risks and recommend mitigation strategies.
Monitor, track, and organize competitive campaign activity.
Develop insights and provide strategic context for internal teams and clients.
Maintain competitive intelligence documentation and keep teams informed of market developments.
Conduct client, brand, industry, and competitor research.
Compile research findings into organized reference materials.
Monitor client earnings calls, industry reports, and market updates.
Summarize business developments and strategic implications for internal teams.
Create and maintain status reports and account dashboards ("hot sheets").
Track project status, key decisions, action items, and upcoming milestones.
Ensure stakeholders have visibility into project progress.
Provide operational support across multiple accounts when needed.

Documentation & Organization

Organize and maintain project documentation in shared drives and project management platforms.
Ensure proper naming conventions, version control, and access management.
Serve as the owner of account documentation and institutional knowledge.
Maintain deliverables trackers, specification logs, and trafficking spreadsheets.
Monitor deadlines and ensure deliverables meet required specifications.
Support production budget management and estimate workflows.
Review draft invoices and assist with tracking actual versus estimated costs.
Prepare and format presentation decks for internal and client meetings.
Support template updates, data visualization, asset collection, and slide formatting.
Establish and maintain project filing structures.
Archive completed projects and ensure documentation remains accessible.
Take detailed meeting notes and distribute them within 24 hours.
Document decisions, action items, and next steps.

Administrative Support

Support scheduling and coordination of internal meetings.
Manage calendars as needed.
Facilitate communication among Account, Creative, Project Management, Media, Social, and Strategy teams.
Ensure smooth information flow and efficient internal workflows.
Support cross-functional collaboration to drive successful project execution.
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Required Qualifications

4-6 years of experience in an administrative, project coordination, or campaign management role, preferably within an agency, advertising, or marketing environment.
Experience managing multiple concurrent projects and/or accounts.
Experience coordinating and managing complex operational workflows.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience using SharePoint and Microsoft Teams.
Proficiency in Google Workspace tools, including Sheets, Docs, and Drive.
Excellent written and verbal communication skills.
Fluent English proficiency with the ability to communicate effectively in a business environment.
Availability to work hours that provide significant overlap with the Central Time Zone business day.
Reliable high-speed internet connection.
Dedicated home office or workspace suitable for remote work.

Preferred Qualifications

Experience designing and formatting presentations using PowerPoint, Figma, or similar tools.
Knowledge of media trafficking processes and production specifications across video, digital, and social channels.
Educational background in Marketing, Business Administration, or a related field.

Core Competencies

Strong organizational skills and exceptional attention to detail.
Ability to maintain accurate records and ensure consistency across projects and documentation.
Self-starter mindset with the ability to work independently and proactively identify needs.
Initiative-driven approach to problem solving and task execution.
Excellent communication skills with internal teams and clients.
Ability to ask clarifying questions and escalate issues appropriately.
Strong sense of ownership and accountability for projects and deliverables.
Commitment to delivering high-quality work rather than simply completing tasks.
Effective time management and prioritization skills.
Ability to manage multiple projects and competing deadlines simultaneously.
Comfortable working in fast-paced environments.
Strong collaboration and teamwork skills.
Ability to work effectively with cross-functional teams.
Proactively supports account leads and contributes to overall team success.