Payment and Fraud Prevention Specialist

Chile

Jornada Completa Remoto 2 años de experiencia Tecnología Client support Cybersource Decision Manager Data analysis tools Fraud Analysis Fraud detection systems Fraud monitoring systems Investigative tools Kount Payment Operations Payment gateways Payment monitoring systems Payment systems Processing vendors Risk Management Sift ThreatMetrix Troubleshooting

1 vacante

Hace 1 hora

Postular

Descripción

Lead onboarding for new clients to AV Pay, guiding them through setup, configuration, and best practices.
Onboard clients onto the AudienceView fraud prevention tool and the processes that support it.
Respond promptly to support cases, troubleshooting payment failures, transaction errors, and integration issues, and assist clients in determining false-positive transactions.
Investigate and resolve payment processing issues, working directly with clients and internal teams as appropriate.
Liaise with payment gateway and processing vendors to escalate and resolve technical or operational problems.
Analyze transactions, behaviors, and patterns to identify potentially fraudulent activity, using fraud detection tools and software to monitor high-risk transactions and accounts.
Once suspicious activity is detected, conduct a detailed investigation to understand the risk of fraud, any new fraud schemes, and potential vulnerabilities.
Collaborate with clients to alert them to these activities and walk through options for fraud prevention and chargeback mitigation, supporting the implementation of fraud mitigation strategies and chargeback management.
Assist in audits and provide documentation related to payment and fraud prevention activities.
Coordinate with multiple payment gateways, processing vendors, and fraud tool providers to ensure reliable service and timely issue resolution.

Requisitos

2+ years of experience in payment operations, fraud analysis, risk management, client support, or a similar role.
Experience with payment gateways and processing vendors, and familiarity with fraud detection systems and investigative tools (e.g., ThreatMetrix, Kount, Sift, Cybersource Decision Manager).
Exceptional client service skills, technical aptitude in payment systems, and the ability to work cross-functionally to resolve issues and optimize payment processes.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent attention to detail and organizational skills.
Proficiency in data analysis tools and payment and fraud monitoring systems.
Excellent communication skills (verbal and written) for client interactions, report writing, and cross-functional collaboration.
Flexible working hours are required due to the nature of AudienceView clients' business and the urgency of payment and fraud issues. The role may require occasional overtime or weekend shifts to address urgent cases.