P&C Operations Analyst | Regional Ssc Americas

P&C Operations Analyst | Regional SSC Americas 📍 Querétaro, Mexico Work Model: Hybrid About the Role We are looking for a P&C Operations Analyst to join a Regional Shared Services Center (SSC) within a multinational organization, supporting People & Culture operational processes across the Americas region (LATAM & United States). This role focuses on HR operations execution, data accuracy, and coordination of payroll and benefits related activities in a multi country SSC environment. Role Purpose The P&C Operations Analyst supports day to day HR operational processes impacting payroll and employee benefits, ensuring accurate employee data, timely payroll inputs, and consistent service delivery across North America and Latin America. The role is operational and execution focused, with strong exposure to regional HR processes. Key Responsibilities • Process employee lifecycle transactions including hires, terminations, transfers, and job changes across the Americas. • Maintain accurate employee records in HR systems used as input for payroll and benefits processes. • Support operational activities related to employee benefits, including medical plans, insurance programs, and regional benefit offerings. • Prepare and validate payroll inputs related to benefits, deductions, and employer contributions. • Validate time and attendance data, including working hours and overtime records, in line with payroll calendars. • Coordinate operational communication with benefits vendors and internal stakeholders. • Validate benefit vendor invoices by reviewing eligibility and benefit allocations. • Support cost allocation and cost center distribution for benefit expenses. • Assist in resolving payroll and benefits inquiries from employees, managers, and P&C Business Partners. • Provide operational backup support within the Shared Services team as required. • Ensure adherence to SSC service delivery standards, internal controls, and data confidentiality requirements.

What we’re looking for • Bachelor’s degree completed. • 3–5 years of experience in HR Operations, Payroll, or Shared Services environments. • Experience supporting employee lifecycle processes, payroll input preparation, and benefits administration. • Exposure to multi country HR operations across the Americas is preferred. • Advanced proficiency in Microsoft Excel. • Experience working with HRIS, payroll, time & attendance, and benefits systems. Skills & Competencies • Strong attention to detail and data accuracy. • Solid organizational and follow up skills. • Ability to manage operational tasks under payroll deadlines. • Strong collaboration and stakeholder support mindset. • Customer focused approach aligned with SSC service delivery. • Ability to work effectively in a regional, matrixed environment. • Resilience during payroll preparation and operational peak periods. Regional Scope • HR Operations support for North America and Latin America. • Daily interaction with regional P&C teams, payroll specialists, and service providers. • Position based in Querétaro, operating within a Regional Shared Services Center. Languages • English: Advanced (daily communication with North America stakeholders). • Spanish: Advanced (operational communication within LATAM). What We Offer • Exposure to regional HR operations within a Shared Services Center. • Hands on experience with multi country payroll and benefits processes. • Collaboration with multicultural teams across the Americas. • Professional growth within People & Culture Operations. Ready to join a Regional SSC? Apply now and be part of a Regional Shared Services Center supporting People & Culture operations across the Americas.