Drayage Dispatcher

Responsibilities • Coordinate and Schedule Shipments: Manage the pickup and delivery of containers, ensuring timely and efficient transportation • Communicate with Drivers: Provide drivers with detailed instructions regarding routes, schedules, and any updates or delays • Customer Interaction: Arrange times for shipments with customers and address any inquiries or issues they may have • Route Optimization: Make adjustments to routes throughout the day based on customer requests and shipment arrangements • Problem Solving: Resolve issues with ports and shipping lines, ensuring smooth operations • Record Keeping: Maintain accurate records of drivers’ daily logs, shipments, and any violations • Cost Management: Understand and manage costs related to Per Diem and Demurrage to minimize expenses Skills and Knowledge • Industry Knowledge: Understanding of transportation logistics and freight management. • Technical Proficiency: Familiarity with dispatching software and tools, such as Transportation Management Systems (TMS) and MS Office Suite (Excel, Outlook). • Communication Skills: Strong verbal and written communication skills. • Organizational Skills: Excellent organizational abilities to manage multiple tasks and deadlines. • Problem-Solving Skills: Ability to quickly identify and resolve issues related to shipment delays or discrepancies. • Regulatory Knowledge: Understanding of Department of Transportation rules and regulations Required Abilities • Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment. • Adaptability: Flexibility to adapt to changing circumstances and handle unexpected challenges. • Team Collaboration: Ability to work collaboratively with internal teams and external partners. • Customer Focus: Commitment to providing excellent customer service and maintaining client satisfaction. • Professionalism: Maintain a professional demeanor and strong work ethic. Systems • Transportation Management Systems (TMS): For managing logistics operations and tracking shipments. • Dispatch Software: Specific software used for scheduling and tracking shipments. • Communication Tools: Email, phone, and other communication platforms for effective coordination with clients and drivers. • Reporting Tools: Excel and other software for generating dispatch reports.