Claims Specialist Os&D

Are you a detail-oriented person who enjoys communicating with a variety of people? If yes, WEL Companies is looking for you to join our Revenue Services Team! As an OS&D Customer Service Specialist, you will interact with customers to provide information in response to OS&D inquiries and resolve complaints. • OS&D Database – documenting accurately daily activities in a timely manner. • Check to ensure that appropriate changes were made to resolve customer problems. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested (delivery or re-delivery) • Obtain and examine all relevant information to assess validity of issue and to determine possible cause. • Coordinating returned goods. • Recommend improvements to prevent future problems. • Confer with customers by telephone or in person in order to provide information about products and services, or to obtain details of issues. • Keep records of customer interactions and transactions, recording details of inquiries, and comments, as well as actions taken. Provide proof of delivery (POD) per customer request. • Inventories – working with each warehouse in placing freight that has been returned to the warehouse per customer request.

• Minimum 6 +month of experience in 6, logistics claims management (preferred). • Strong attention to detail and organizational skills. • Ability to analyze problems and provide effective solutions. • Excellent verbal and written communication skills (English proficiency required). • Experience working with databases or tracking systems (TMS experience is a plus). • Ability to handle multiple tasks and prioritize in a fast-paced environment. • Strong interpersonal skills and ability to work collaboratively with cross-functional teams. • Proficiency in Microsoft Office (Excel, Outlook, Word).