Biz Ops Analyst (Entry Level)

** Role Mission ** We’re looking for someone who wants to understand how a fintech truly operates from the inside, by directly engaging in the execution, analysis, and improvement of key business processes. This role sits at the intersection of analysis and operations. You’ll work with data, processes, and real business problems, helping make things run better, faster, and more reliably. You will collaborate closely with multiple teams (especially Customer Success, Product, and Operations), gaining hands-on exposure to how decisions are made and executed. ** Why this role matters ** At Monato, most decisions are not driven by predefined playbooks. We build as we go. This role is key because it: - Brings structure to processes that are still evolving - Helps scale operations without breaking them - Connects data, operations, and business decisions - Frees up senior team capacity during high-demand periods This is an entry-level role with real exposure to how a growing fintech operates and makes decisions. ** Responsibilities ** Analysis & Operations Analyze current processes and identify improvement opportunities Support the design and documentation of more efficient workflows Follow up on key operational tasks across the business Data & Reporting Work with databases to generate reports and insights Support the creation and maintenance of operational metrics Ensure data consistency and quality Cross-functional work Collaborate with different teams to understand problems and execute solutions Support projects involving multiple stakeholders Track initiatives to ensure timely progress Tools & Execution Use tools such as Jira, HubSpot, or others to manage and track processes Quickly adapt to new tools and ways of working ** Profile & Key Skills ** Bachelor’s degree in Mathematics, Actuarial Science, Engineering, or related fields Previous experience through internships, academic projects, or similar exposure to data or processes Basic knowledge of SQL, Python, or BI tools Strong analytical thinking and problem structuring ability High attention to detail Genuine interest in understanding how business processes work Ability to learn quickly and operate in ambiguous environments Comfortable working with data (Excel/Sheets at least intermediate level) Advanced English and Spanish proficiency Interest in fintech, payments, or financial infrastructure Curiosity about systems, APIs, and how tools connect ** What you’ll get ** Direct exposure to multiple areas of the business Hands-on experience in operations, data, and process optimization within a fintech Close proximity to real business decisions An environment where ownership is expected early on Room to grow into more specialized or senior roles over time