Aftersales Warranty Specialist

The After-Sales Warranty Specialist is responsible for managing and coordinating all processes related to after-sales warranties, ensuring efficient and satisfactory customer service. This role acts as a liaison between the technical service department, suppliers, and customers, guaranteeing compliance with warranty policies and the timely resolution of claims. To ensure the proper administration and monitoring of after-sales warranties, optimizing the customer experience through efficient claims and repair management, and contributing to the continuous improvement of internal processes related to after-sales service. Manage and process received warranty requests, verify compliance with established requirements, coordinate with suppliers and authorized workshops for product repair or replacement, maintain up-to-date warranty-related records and reports, provide support and advice to customers and internal teams, analyze trends and causes of failures to propose process improvements, and collaborate in the development of warranty policies and procedures.

Requirements for the Aftersales Warranty Specialist position: - Education: Bchelors degree in Administration, Engineering, Business, or related fields. - Knowledge and skills: Proficiency in warranty and after-sales service processes, experience with ERP and CRM systems, knowledge of data analysis and problem-solving, and excellent written and verbal communication skills. - Experience and competencies: Minimum of 3 years in similar roles related to warranty or technical customer service, ability to manage claims and coordinate with internal departments and suppliers, customer-oriented, and negotiation skills. - Special requirements: Availability to work under pressure, advanced proficiency in computer applications (Excel, PowerPoint), ability to interpret technical documentation and warranty regulations, and flexibility to adapt to changes in processes and policies.