Aftersales Training Specialist

Key Responsibilities

Deliver instructor-led training programs for dealership aftersales personnel, including Service Managers, Service Advisors, Warranty Administrators, and other dealership staff.
Facilitate classroom sessions, practical workshops, interactive activities, knowledge assessments, and trainee evaluations.
Coordinate all on-site training activities, including logistics, attendance tracking, and training administration.
Monitor trainee performance and collect dealer feedback to identify capability gaps and recommend continuous improvement actions.
Prepare training reports, assessment records, and dealership capability improvement analyses.
Adapt and localize global training materials to meet the needs of the Mexican market.
Develop training content covering service processes, customer experience, complaint handling, dealership operating standards, and customer satisfaction (NPS).
Collaborate with Aftersales, Dealer Development, and other cross-functional teams to ensure training effectiveness and alignment with business objectives.
Support the implementation of online and blended learning initiatives when required.

Qualifications

Bachelor's Degree in Business Administration, Education, Marketing, Engineering, Communications, or a related field.
2–4 years of experience delivering instructor-led corporate training, sales training, operational training, or dealership training.
Previous experience within the automotive industry is desirable, particularly in aftersales or dealership operations, but not mandatory.
Candidates whose experience is limited to academic teaching or non-profit educational programs will not be considered.
Excellent presentation and public speaking skills.
Experience using online learning platforms or Learning Management Systems (LMS).
Fluent English (written and spoken) for communication with global teams.