Aftersales Operation Specialist

The Aftersales Operationl Specialist is responsible for ensuring that BYD’s dealer network meets company standards in operations, service quality, and facility compliance. This position plays a key role in evaluating dealership performance, conducting store certification and TQC (Total Quality Control) assessments, and providing data-driven insights to improve aftersales operations and customer experience.

Key Responsibilities

Conduct regular business trips to dealership locations to perform store certification and TQC scoring.

Deliver timely and accurate reports on certification results and lead review meetings for approval.

Collect, organize, and analyze dealer operational data after each visit.

Provide support for reporting and analysis needs of other departments.

Review and understand engineering drawings and store layouts to verify compliance with BYD standards.

Prepare professional PowerPoint presentations and audit reports with strong visual and aesthetic quality.

Identify problems and propose practical solutions to enhance operational performance.

Maintain high ethical standards, integrity, and professionalism in all business interactions.

Bachelor’s degree in Business Administration, Industrial Engineering, Mechanical Engineering, or related fields.

2+ years of experience in regional management, dealership auditing, or retail operations evaluation (automotive industry preferred).

Understanding of dealer store construction, service processes, and customer experience standards.

Proficient in Excel, PowerPoint, and Word; strong ability to create visually appealing presentation materials.

Strong time management, planning, and organization skills.

Fluent English communication skills (spoken and written).

Willingness to travel nationwide frequently.