After Hours Dispatcher

The After Hours Dispatcher is responsible for coordinating operations, customer communication, and load management during after-hours operations, ensuring seamless support across terminals and maintaining accurate system updates. Key Responsibilities • Notify customers of redelivery fees, detention, placard removal, ETAs, and late arrivals with proper explanations • Provide load details (pieces, weight, seals) and respond to customer inquiries promptly • Send PODs, EIRs/J1s upon request and follow up with drivers if documentation is missing • Track drivers, monitor shipments, and provide accurate ETA updates • Support street turns by updating notes, timestamps, initials, and uploading approvals in the system • Assist with rail billing submissions and ensure proper system documentation with date/time and initials • Monitor and manage dispatch inbox, escalating urgent issues as needed • Communicate with dispatch regarding loaded, empty, and drop container statuses • Update system records including off-hire locations, shipment status, and documentation tracking • Follow up on missing documentation and ensure proper file organization • Support export scheduling and monitor rail windows and cut-off dates when needed • Assist with equipment coordination and operational support across terminals

Qualifications: • 2+ years of experience in logistics, dispatch, customer service, or transportation operations • Experience in drayage, intermodal, trucking, or logistics operations preferred • Strong English communication skills (written and spoken) • Strong organizational and multitasking skills • Ability to work independently during after-hours shifts • Experience with TMS systems preferred • High attention to detail and problem-solving skills • Ability to handle urgent situations professionally